Thank you for choosing Ciaran's Therapy & Counselling. These Terms & Conditions are intended to ensure that appointments run smoothly and that expectations are clear for everyone.
Booking Appointments
Appointments can be booked online or by contacting us directly. Once your booking has been confirmed, you will receive confirmation of the date, time and any information you need before your session.
Fees
Current session fees are published on the website and are payable at the time of booking unless otherwise agreed.
Cancellation Policy
We understand that plans can change. If you need to cancel or rearrange an appointment, please provide at least 24 hours' notice.
Cancellations made with more than 24 hours' notice will not be charged.
If you cancel with less than 24 hours' notice, or do not attend your appointment, the full session fee will still be payable.
This policy helps ensure that appointment times can be offered to other clients who may be waiting.
Couples Counselling
Couples counselling is designed to be attended by both people. Sessions can only proceed if both individuals attend the appointment.
If only one person attends, the couples session will not go ahead and the normal cancellation policy will apply unless alternative arrangements have been agreed in advance.
Confidentiality
Everything discussed during counselling sessions is treated confidentially, except where there is a legal or professional duty to disclose information, such as where there is a serious risk of harm to yourself or others, or where disclosure is required by law. Where possible, this will always be discussed with you first.
Changes to Appointments
Occasionally it may be necessary to rearrange an appointment due to unforeseen circumstances. If this happens, you will be contacted as soon as possible and offered an alternative appointment.
Contact
If you have any questions about these Terms & Conditions, please get in touch before booking an appointment.